1. General

These Terms & Conditions govern all services provided by Red Line Travels & Tourism LLC (Dubai, UAE) and Red Line Travels (Pvt) Ltd (Sri Lanka). By engaging with our website, WhatsApp, email or offices, you acknowledge acceptance of these terms.

2. Services

• Visa Services: We assist with visa applications based on documents provided by you. Final approval is at the discretion of the relevant immigration authority.
• Air Tickets: Fares and schedules are subject to airline rules and availability at the time of booking.
• Holiday Packages: Packages include services as listed (flights, hotels, tours). Any changes or cancellations are subject to supplier terms.

3. Customer Responsibility

• Ensure all personal details (passport, contact information, travel dates) are accurate before submission.
• Maintain valid travel documents (passport, tickets, insurance, etc.).
• Comply with laws, rules, and regulations of the destination country.

4. Liability Disclaimer

Red Line Travels acts as an intermediary between clients and airlines, hotels, immigration, and third-party suppliers. We are not liable for visa rejections, delays, cancellations, or additional costs caused by third-party decisions, force majeure, or customer errors.

5. Payments & Refunds

• All fees must be paid in advance unless otherwise agreed.
• Visa fees and service charges are non-refundable once submitted, regardless of the outcome.
• Refunds for tickets or packages depend on airline and supplier policies.

6. Privacy

Your personal data is collected only for the purpose of processing your travel requests. We do not share your information with unauthorized third parties. For more details, see our Privacy Policy.

7. Amendments

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on our website and become effective immediately.

8. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dubai, UAE.

9. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

• UAE Office: Red Line Travels & Tourism LLC, Deira Shopping Center – Dubai | 📞 +971 56 996 9464
• Sri Lanka Office: Red Line Travels (Pvt) Ltd, No 267/1/A, Mudungoda 00000, Sri Lanka | 📞 +94 74 111 6737